NEC SV9100 PABX

NEC UNIVERGE SV9100 the Smart Communications Platform

NEC SV9100 is a robust, feature-rich communications solution designed to scale with your business, whether you are a small startup or a growing enterprise. SV 9100 is built on cutting-edge technology that supports voice, unified communications, and mobility. It’s designed to be both “smart” and “simple,” allowing your team to focus on what matters your customers.

Specifications

Feature

• Scalability: Supports up to 896 users making it the perfect “grow-as-you-go” investment.

• Versatility: A hybrid system that supports IP, TDM, Video, Wired, or Wireless connections.

• Unified Communications: Built-in features for video conferencing, instant messaging, and screen sharing.

• Reliability: Boasts a stackable chassis architecture with high MTBF

Applications

• InUC (WebRTC): A built-in browser-based collaboration tool. It provides video conferencing, document sharing, and presence (seeing if colleagues are busy or available) without installing software.

• UC Suite: A more robust desktop client that integrates with Microsoft Outlook and CRMs (like Salesforce). It allows for “click-to-dial,” call recording management, and instant messaging.

• SP310 Softphone: Turns your PC or laptop into a full-featured NEC terminal. Ideal for remote workers or “hot-desking” environments.

• SV9100 Contact Center: A comprehensive suite that distributes call volume evenly among agents. Includes:

  • Skills-based routing: Sends callers to the best-qualified agent.

  • Queue Announcements: Provides callers with wait times or “callback” options so they don’t have to stay on hold.

• MyCalls: A call management application that provides real-time “wallboards” for the office to see call stats, abandoned call alerts, and detailed historical reporting to improve team performance.

• ST500 Smartphone App: A mobile client for Android and iOS that makes your smartphone act like your desk phone. It supports high-quality voice and video calls via Wi-Fi or 4G.

• Mobile Extension: Allows you to use your mobile phone as an extension of the system. You can answer calls, transfer them, and use system features using a single business number.

• InHotel: A front-desk application specifically for the hospitality industry. It handles check-in/check-out, room status updates, and guest billing directly through the phone system.

• Front Desk Assistant: An Android-based tablet application used in lobbies or reception areas to manage visitor access and guest services.

• Healthcare Integration: Supports specialized DECT handsets (like the M155 Messenger) that can receive nurse-call alerts and text messages directly on the device.

• InGuard: An on-board application that monitors for Toll Fraud 24/7. It detects suspicious call patterns (like expensive international calls at 3 AM) and can automatically block the activity or alert an admin.

• InReports: A built-in reporting tool that requires no extra server. It stores up to 90,000 call records and provides graphical data on call costs and usage patterns.